Shipping policy
All items are made to order and typically ship within 7–10 business days. Shipping time is additional based on your selected delivery method.
PROCESSING TIME
All products are made to order.
Orders are processed within 7–10 business days (excluding weekends and holidays). Processing times may vary depending on order volume and product complexity.
BUSINESS HOURS
Monday - Thursday: 9am - 5pm CST
Friday: 9am - 2pm CST
Saturday - Sunday: CLOSED
Orders are processed during business hours only.
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SHIPPING LOCATIONS
We currently ship within the United States, including the contiguous U.S. (Lower 48 states), Alaska, Hawaii, and U.S. territories.
Sorry, we currently do not offer International Shipping through our website.
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SHIPPING COSTS
We use flat-rate shipping for most orders to keep pricing simple and predictable.
Shipping rates are based on your delivery region and selected shipping speed, rather than package weight.
CONTIGUOUS U.S. (Lower 48 States)
Flat rates are available for all standard shipping options.
FREE SHIPPING
Free standard shipping is available on orders of $99 or more within the contiguous United States (Lower 48 states only).
Free shipping is applied to the most economical shipping method available.
NON-CONTIGUOUS U.S. + TERRITORIES
Flat-rate shipping is also applied where available.
PLEASE NOTE
⬩ Shipping rates may be higher due to distance and carrier limitations
⬩ Available shipping methods may vary by location
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ADDITIONAL NOTES
⬩ Expedited shipping options (such as Priority or Express) are available at higher flat rates
⬩ Final shipping costs are displayed at checkout before completing your order
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MADE-TO-ORDER PRODUCTS
All items are made to order and begin production after your purchase is placed.
Orders typically require 7–10 business days to create before shipping. Processing times may vary slightly depending on order volume and product complexity.
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TRACKING INFORMATION
Tracking information will be provided via email once the order has shipped.
You will receive a shipping confirmation email with tracking details once your order leaves our studio. Please allow up to 48 hours for tracking updates to appear.
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INCORRECT ADDRESSES
Customers are responsible for providing accurate shipping information.
Berkowski and Company is not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to an address issue, additional shipping charges may apply to resend the package.
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LOST, DELAYED, OR STOLEN PACKAGES
Once an order has been transferred to the shipping carrier, Berkowski and Company is not responsible for delays, lost packages, or stolen deliveries.
If an issue occurs, we recommend contacting the carrier directly. We are always happy to assist you with next steps or filing a claim.
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LOCAL PICKUP + DELIVERY
Local pickup and delivery are not currently offered.
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RETURNS + EXCHANGES
Please refer to our Return Policy for full details regarding returns and exchanges.
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