Refund policy
At Berkowski & Company, we want our return process to be clear and straightforward. Please review the information below before requesting a return.
Returns
We accept returns of eligible items within 14 days of delivery.
To be eligible for a return, your item must:
- Be unused and in the same condition in which it was received
- Include all original parts and accessories
- Be returned in its original packaging when reasonably possible
- Include proof of purchase or your order number
Items that have been used, colored, painted, altered, modified, or damaged after delivery are not eligible for a standard return.
Custom & Personalized Items
Products created or modified specifically for an individual customer are not eligible for change-of-mind returns.
This includes products featuring customer-requested names, wording, artwork, dimensions, designs, or other modifications outside our standard product options.
Selecting a standard color, design, or other option offered on a regular product listing does not by itself make an item a custom product.
Custom or personalized products may still qualify for assistance if they arrive damaged, defective, or incorrect.
How to Start a Return
A return must be requested before sending an item back to us.
You may request a return in either of the following ways:
Online:
Log into your Berkowski & Company customer account, locate the order in your order history, and select Request Return.
By Email:
Contact returns@berkowskico.com and include:
- Your name
- Order number
- Item you would like to return
- Reason for the return
- Photos, if applicable
If your return is approved, we will provide return instructions. Please do not send an item back before your return request has been approved.
Return Shipping
For standard returns, including change-of-mind returns, the customer is responsible for arranging and paying for return shipping.
Original shipping charges are non-refundable.
We recommend using a shipping method that provides tracking. Berkowski & Company cannot issue a refund for a returned package that we do not receive.
If an item arrives damaged, defective, or incorrect due to an error on our part, please contact us before returning it. We will provide instructions for resolving the issue and will not require you to pay return shipping costs resulting from our error.
Restocking Fee
Eligible standard returns are subject to a 10% restocking fee.
The fee is calculated from the price of the returned merchandise and deducted from the refund.
The restocking fee does not apply when the return is due to an item arriving damaged, defective, or incorrect because of an error by Berkowski & Company.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, or missing an expected component, contact us at returns@berkowskico.com as soon as possible.
For shipping damage, we ask that you contact us within 3 days of delivery whenever possible so we can document the condition of the shipment.
Please include your order number and clear photographs of the item and, when applicable, the shipping packaging and label.
We will review the issue and provide appropriate next steps, which may include replacement, return, or refund.
Exchanges
We do not offer direct exchanges.
If you would like a different product, color, or design, the fastest option is to:
- Request a return for the eligible original item.
- Return the item according to the approved return instructions.
- Place a new order for the item you would prefer.
The replacement purchase is treated as a separate order and is subject to current pricing, availability, processing times, and shipping charges.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 10 business days after the returned item has been received and inspected.
Your bank or payment provider may require additional time to post the refund.
For standard returns:
- A 10% restocking fee will be deducted from the merchandise refund.
- Original shipping charges are non-refundable.
Your bank, credit card company, or payment provider may require additional time to post the refund after we issue it.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact help@berkowskico.com.
Cancellations
Orders may be canceled within 24 hours of purchase.
After the 24-hour cancellation window, an order may already be processing or in production and cancellation may no longer be possible.
To request a cancellation, contact help@berkowskico.com as soon as possible and include your order number.
If an eligible standard order can no longer be canceled, it may still qualify for return after delivery under the return policy above.
Custom or personalized orders may become non-cancellable once custom design or production work has begun.
Non-Returnable Items
The following are not eligible for change-of-mind returns:
- Custom or personalized products
- Items that have been used, colored, painted, altered, or modified
- Items damaged after delivery
- Items missing original components or accessories
- Items specifically identified as Final Sale before purchase
Gift cards are governed by our applicable gift card terms.
Damaged, defective, or incorrect merchandise should still be reported to us even if the product would otherwise fall into one of the categories above.
Questions?
For return-related questions, contact: returns@berkowskico.com
For general order assistance: help@berkowskico.com
You may also use our Contact Us form.